If you need to return an item, please follow the guidelines below.

1. RETURN WINDOW

You have 30 days from the date of purchase to return your item for a full refund.

2. CONDITION OF ITEMS

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that show signs of use or are not in their original packaging may not be eligible for a full refund.

3. HOW TO INITIATE A RETURN

To start a return, please contact our customer service team at support@aeroliteluggage.co.uk with your order number.

4. DEFECTIVE OR DAMAGED ITEMS

If your item is damaged upon arrival or has a manufacturing fault:

• Cost: We provide a Free Return for defective products.

• Process: Contact us at support@aeroliteluggage.co.uk with photos of the fault. We will provide a pre-paid return label or arrange a collection.

• Resolution: You will receive a full refund or a replacement at no additional cost.

5. CHANGE OF MIND RETURNS

If you have changed your mind about your purchase:

• Cost: The customer is responsible for the cost of return shipping. We recommend using a recorded/tracked delivery service.

• Return Address: USB International (Aerolite Returns) Unit 5, Russel House Hornsby Way, Southfields Business Park, Basildon, England, SS15 6TF
  

6. REFUNDS

Once your return is received and inspected, we will process your refund.

• Timeline: Refunds are typically issued within 5-7 business days to your original payment method.

• Restocking Fees: We do not charge any restocking fees.

7. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.